Courses Offered (MQA Approved)

1.    Call Centre Operations

MQA-certified trainers at CSL provide a 90hrs course to those willing to work in the call centre industry. At the end of the training, the candidates get acquainted with the basic principle of customer care, telephone skills and language used in call centres.

2.    Customer Service for Front Liners

  • Communicating with customers
  • Front Line customer service
  • Telephone skills
  • Handling difficult customers

3.    Communicating with Walk-in Customers

  • Communication Process
  • Body Language
  • Verbal Language
  • Listening skills
  • Handling difficult customers

4.    Communicating with Calling Customers

  • Telephone skills
  • Telephone etiquettes
  • Handling difficult customers