Call Services

Job Profile: Customer Service Agent (Part Time)

 

The Part Time Customer Service Agent shall advise and provide commercial and technical support to customers while ensuring an excellent quality of service. He/she should be ready to work up to 6 hours daily on shifts ranging from 0900 – 1500 and 1700- 2300.

Main duties:

  • Responsible for providing assistance for our inbound and outbound services.
  • Provide front line support to end users over the phone, through emails and other relevant channels
  • Diagnose and resolve technical and commercial issues while ensuring an excellent quality of service to our customers.
  • Answer and initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.

Desired Profile & Experience:

  • Have at least a School Certificate with (1) year experience in customer service environment
  • Have excellent spoken & written communication skills in both English and French
  • Be up to date with the latest development in ICT
  • Be customer focused
  • Be fully computer literate (Excel, Word, Outlook, internet) 

The selected candidates will be paid on an hourly basis; those working on evening duties will be provided with transport facilities for drop-offs.

Click Here to apply

Job Profile: Customer Service Agent (Full Time)

 

The Customer Service Agent shall advise and provide commercial and technical support to customers while ensuring an excellent quality of service.

Main duties:

 

  • Responsible for providing assistance for our inbound and outbound services.
  • Provide front line support to end users over the phone, through emails and other relevant channels
  • Diagnose and resolve technical and commercial issues while ensuring an excellent quality of service to our customers.
  • Answer and initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.

Desired Profile & Experience:

  • At least a School Certificate with (1) year experience in customer service environment
  • A Higher School Certificate will be a definite advantage
  • Excellent spoken & written communication skills in both English and French
  • Conversant and up to date with the latest developments in ICT
  • Ready to work on a round the clock shift roster including Sundays and Public Holidays
  • Customer focused
  • Fully computer literate (Excel, Word, Outlook, internet) 

Click Here to apply

Outils de centre d'appels

CSL est équipé de la dernière technologie de centre d'appels (CISCO / VOCALCOM HERMES NET V 5.0) 

             cisco 16

             vocalcom 16

                        

  • CTI (Couplage de la téléphonie et de l'informatique)
  • Enregistrement Voix
  • Serveur Vocal Interactif (SVI)
  • Des outils de supervision et de surveillance 

 

 

 

Job_Profile

Job Profile:

The Customer Service Agent shall advise and provide commercial and technical support to customers while ensuring an excellent quality of service.

Main duties:

  • Responsible for providing assistance for our inbound and outbound services.
  • Provide front line support to end users over the phone, through emails and other relevant channels
  • Diagnose and resolve technical and commercial issues while ensuring an excellent quality of service to our customers.
  • Answer and initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.

Desired Profile & Experience:

  • Have at least a Higher School Certificate
  • Have excellent spoken & written communication skills in both English and French
  • One (1) year experience in a customer service environment will be an advantage
  • Be up to date with the latest development in ICT
  • Be available to work at irregular hours/on a round the clock shift roster covering Sundays and other Public Holidays
  • Be customer focused
  • Be fully computer literate (Excel, Word, Outlook, internet)

 Click Here to apply.

Call Centre Tools

Latest call centre tools (CISCO / VOCALCOM HERMES NET V 5.0)

             cisco 16

             vocalcom 16

                         

  • CTI (Computer Telephony Interface)
  • Voice 
  • Interactive Voice Response (IVR)
  • Supervision and Monitoring Tools