Job Profile: Customer Service Agent (Full Time)

The Customer Service Agent shall advise and provide commercial and technical support to customers while ensuring an excellent quality of service.

Main duties:

Responsible for providing assistance for our inbound and outbound services.
Provide front line support to end users over the phone, through emails and other relevant channels
Diagnose and resolve technical and commercial issues while ensuring an excellent quality of service to our customers.
Answer and initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.

Desired Profile & Experience:

At least a School Certificate with (1) year experience in customer service environment
A Higher School Certificate will be a definite advantage
Excellent spoken & written communication skills in both English and French
Conversant and up to date with the latest developments in ICT
Ready to work on a round the clock shift roster including Sundays and Public Holidays
Customer focused
Fully computer literate (Excel, Word, Outlook, internet)

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