Job_Profile

Job Profile:

The Customer Service Agent shall advise and provide commercial and technical support to customers while ensuring an excellent quality of service.

Main duties:

Responsible for providing assistance for our inbound and outbound services.
Provide front line support to end users over the phone, through emails and other relevant channels
Diagnose and resolve technical and commercial issues while ensuring an excellent quality of service to our customers.
Answer and initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.

Desired Profile & Experience:

Have at least a Higher School Certificate
Have excellent spoken & written communication skills in both English and French
One (1) year experience in a customer service environment will be an advantage
Be up to date with the latest development in ICT
Be available to work at irregular hours/on a round the clock shift roster covering Sundays and other Public Holidays
Be customer focused
Be fully computer literate (Excel, Word, Outlook, internet)

Click Here to apply.