Call Services
Job Profile: Customer Service Agent (Part Time)
- Details
- Category: Call Services
The Part Time Customer Service Agent shall advise and provide commercial and technical support to customers while ensuring an excellent quality of service. He/she should be ready to work up to 6 hours daily on shifts ranging from 0900 – 1500 and 1700- 2300.
Main duties:
- Responsible for providing assistance for our inbound and outbound services.
- Provide front line support to end users over the phone, through emails and other relevant channels
- Diagnose and resolve technical and commercial issues while ensuring an excellent quality of service to our customers.
- Answer and initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.
Desired Profile & Experience:
- Have at least a School Certificate with (1) year experience in customer service environment
- Have excellent spoken & written communication skills in both English and French
- Be up to date with the latest development in ICT
- Be customer focused
- Be fully computer literate (Excel, Word, Outlook, internet)
The selected candidates will be paid on an hourly basis; those working on evening duties will be provided with transport facilities for drop-offs.
Click Here to apply
Job Profile: Customer Service Agent (Full Time)
- Details
- Category: Call Services
The Customer Service Agent shall advise and provide commercial and technical support to customers while ensuring an excellent quality of service.
Main duties:
- Responsible for providing assistance for our inbound and outbound services.
- Provide front line support to end users over the phone, through emails and other relevant channels
- Diagnose and resolve technical and commercial issues while ensuring an excellent quality of service to our customers.
- Answer and initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.
Desired Profile & Experience:
- At least a School Certificate with (1) year experience in customer service environment
- A Higher School Certificate will be a definite advantage
- Excellent spoken & written communication skills in both English and French
- Conversant and up to date with the latest developments in ICT
- Ready to work on a round the clock shift roster including Sundays and Public Holidays
- Customer focused
- Fully computer literate (Excel, Word, Outlook, internet)
Click Here to apply
Outils de centre d'appels
- Details
- Category: Call Services
CSL est équipé de la dernière technologie de centre d'appels (CISCO / VOCALCOM HERMES NET V 5.0)
- CTI (Couplage de la téléphonie et de l'informatique)
- Enregistrement Voix
- Serveur Vocal Interactif (SVI)
- Des outils de supervision et de surveillance
Job_Profile
- Details
- Category: Call Services
Job Profile:
The Customer Service Agent shall advise and provide commercial and technical support to customers while ensuring an excellent quality of service.
Main duties:
- Responsible for providing assistance for our inbound and outbound services.
- Provide front line support to end users over the phone, through emails and other relevant channels
- Diagnose and resolve technical and commercial issues while ensuring an excellent quality of service to our customers.
- Answer and initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.
Desired Profile & Experience:
- Have at least a Higher School Certificate
- Have excellent spoken & written communication skills in both English and French
- One (1) year experience in a customer service environment will be an advantage
- Be up to date with the latest development in ICT
- Be available to work at irregular hours/on a round the clock shift roster covering Sundays and other Public Holidays
- Be customer focused
- Be fully computer literate (Excel, Word, Outlook, internet)
Click Here to apply.
Call Centre Tools
- Details
- Category: Call Services
Latest call centre tools (CISCO / VOCALCOM HERMES NET V 5.0)
- CTI (Computer Telephony Interface)
- Voice
- Interactive Voice Response (IVR)
- Supervision and Monitoring Tools