Job Profile: Customer Service Agent (Part Time)

Details

The Part Time Customer Service Agent shall advise and provide commercial and technical support to customers while ensuring an excellent quality of service. He/she should be ready to work up to 6 hours daily on shifts ranging from 0900 – 1500 and 1700- 2300.

Main duties:

• Responsible for providing assistance for our inbound and outbound services.
• Provide front line support to end users over the phone, through emails and other relevant channels
• Diagnose and resolve technical and commercial issues while ensuring an excellent quality of service to our customers.
• Answer and initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.

Desired Profile & Experience:

• Have at least a School Certificate with (1) year experience in customer service environment
• Have excellent spoken & written communication skills in both English and French
• Be up to date with the latest development in ICT
• Be customer focused
• Be fully computer literate (Excel, Word, Outlook, internet) 

The selected candidates will be paid on an hourly basis; those working on evening duties will be provided with transport facilities for drop-offs.

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